We are proud and pleased that so many UTEP employees are committed to excellent customer service and work hard to provide service that is effective, efficient, and caring. This commitment to customer service is demonstrated by employees who:

• Interact with others respectfully and courteously.
• Listen carefully in an effort to understand others' points of view.
• Are knowledgeable problem solvers.
• Take responsibility for UTEP's continuous improvement.

In unusual circumstances, individuals go far beyond our very high expectations by responding quickly, energetically, and responsibly to unexpected challenges and opportunities. They devote extra time and their considerable talents to solving a particular problem or seizing a special opportunity. They are selfless in their dedication to UTEP and the students that we serve, and they step up to take responsibility for situations or circumstance that are not strictly within their job descriptions. They reflect the true spirit and character of this University. They are UTEP STARS, and we ask your help in identifying them.

The recipient of the UTEP STAR will be featured in Horizons and the STAR AWARD website (http://admin.utep.edu/staraward), and receive an award presented at the Administrative Forum. In addition, annually one SUPER STAR will be selected from the UTEP STARS to receive a grand prize.

For any questions or comments, please call Sonya Villa-Saenz at (915) 747-7803