Policies and Procedures

 

It is important to read all policies carefully before registering for Professional & Public Programs courses.

 

The University of Texas at El Paso does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, veteran status or sexual orientation in the employment or provision of services.

 

Information

For information on Professional & Public Programs, policies or registration, call (915) 747-5142, fax (915) 747-5538, or drop by the Professional & Public Programs Office, 102 Kelly Hall on the UTEP campus, Monday through Friday, 8 am to 5 pm.

 

Course Fees

The Professional & Public Programs receive no support from state or local taxes. The program is self-sustaining and course fees must cover all expenses. Fees are based on an estimated minimum number of students. Professional & Public Programs is committed to offering quality programs at affordable prices.

 

Register Early

A class will be closed when it reaches maximum enrollment, so please register early. Classes with insufficient enrollment will be canceled if the minimum is not met. Those registered will be notified by phone and e-mail. To make contacting you easier, please provide day and evening phone numbers, as well as an e-mail address, with your registration. Refunds will be processed automatically for courses canceled by Professional & Public Programs.

 

Professional & Public Programs reserves the right to cancel any course. Class locations, dates, times and instructors are subject to change.

 

Certificate Programs

Successful completion of a certificate program and attainment of CEU credits require that at least 75 percent of the course hours for each program module are fulfilled and, for online courses, a passing grade is achieved on the final exam or course assessment.  Other conditions may also apply.

 

Textbooks

Textbooks are available one week before the first day of class at the UTEP Bookstore (if not stated otherwise), located on the first floor of the Union Building East. The UTEP Bookstore does not issue refunds for textbooks that have been copied, marked in or have folded pages.

 

Student Conduct

Students or their representatives who behave in a manner that is disruptive to the learning process, interferes with the well-being of other students or staff, or causes damage to University or contracted facilities will be subject to suspension from class.

 

Special Accommodations/Needs

If you have or suspect a disability and need an accommodation, please contact Josie Carmona at (915) 747-5142 or jocarmona@utep.edu.

 

Transfer Policy

Transfers may be made only to another class of equal or greater value and before the second class meeting. A written request, a transfer fee of $15 and the difference in tuition is required before you are eligible to transfer. Limit of one transfer per registration. Please note: certain courses are governed by their own transfer policy.

 

Refund Policy

To keep tuition as low as possible, we have instituted the following refund policy. For your protection, we ask that you carefully review the terms below. Exceptions will not be made.

 

If you choose to withdraw from a course for any reason, your written request must be received by Professional & Public Programs two business days prior to the first class meeting. A full refund of your registration, less a $15 processing fee per course, will be given. Please allow two to three weeks for processing. The cost of materials and/or lab fees will be deducted from your refund. Refund requests must include your name, address, daytime telephone number, the course number and your signature, along with a statement of awareness of the $15 processing fee and reason for dropping the course. Telephone requests will not be accepted. No refunds will be given on or after the first class meeting.

 

Fax your refund request to (915) 747-5538 or mail to:

The University of Texas at El Paso

Professional & Public Programs

102 Kelly Hall

500 West University Avenue

El Paso, Texas  79968-0602

 

A $25 fee will be charged for returned or canceled checks. Please note: certain courses are governed by their own refund policy.