Where are you located and how do I get there?

We are located at 401 W. Schuster in the Academic Services Building (ASB), Room 122.  The building is located on the corner of Schuster and Hawthorne.  If you don’t have a UTEP silver 1 permit, please park in a numbered visitor space and pay the kiosk near the front of the building.


Process map information for:

Do I need to bring identification?

Yes.  All transactions require some form of picture ID, for example:

            UTEP ID Card
            Driver’s License or State ID Card
            Passport/Visa

If I receive citations but didn’t register my vehicle, how did the citations get charged to my account?

If the vehicle is registered through the State of Texas, we are able to obtain the owner information using the license plate number.  Per Section VIII, Part C. of the Parking and Traffic Regulations, “If an individual has the same family name and/or home address as the registered owner, the unpaid charges will also be recorded in the individual’s name.”

I got a ticket because my permit fell off my mirror or I forgot to display it on that day, but I was parked legally.  What can be done about it?

Stop by our office with the citation and your picture ID.  If it is your first offense for this type of violation, we may reduce the citation to a warning.  If you receive future citations for the same violation, they will not be dismissed; however you do have the option of either paying or appealing the citations.

I got a ticket for parking in the loading/unloading zone, but there wasn’t a sign designating this space.  Nobody told me what the space was.  How was I supposed to know? 

While some spaces may be marked with a sign and paint along the curb, this may not always be the case.  Some spaces are marked only with paint, due to the inaccessibility of placing a sign.  In short, a space with yellow lines or curbs is strictly for loading/unloading purposes and requires the appropriate pass or permit.

Can I get a parking permit if I have unpaid tickets?

All outstanding citation balances must be paid, prior to purchasing a permit.  Student Business Services will be happy to arrange a payment plan to assist in paying off citations.

I have an address in Mexico.  Will my permit be mailed to that address?

Permits will not be mailed outside of the continental United States.  If you have a foreign address, the permit will be held in our office for pick up.  In addition, our office may hold permits whose mail-to address is out-of-state.

I have more than one vehicle.  How do I obtain a second permit and how much does it cost?

Hangtags are transferable between multiple vehicles.  Only one vehicle can be on University property at any given time.  You may register as many vehicles as you like to your account, at no additional charge.  If your second vehicle is a motorcycle you must purchase a secondary permit for a nominal fee.

What if I forgot my permit?

You may request a temporary one-day permit from our office.

What if my car is in for repairs and I bring another one to campus?

You may use your UTEP hang tag and notify our office that you are using a temporary vehicle.  If you forget to take your hang tag out of the vehicle, our office can issue you a “vehicle repair pass” valid for up to one week.  To extend the temporary permit an additional week, you will need to provide documentation that the vehicle is still being repaired.  A maximum of two one-week vehicle repair passes may be issued per account per semester.

What do I do if my permit/RFID tag is lost or stolen?

Report lost/stolen permits/RFID tags immediately by filing a report with our office.  The permit will then be deactivated and a replacement fee will be assessed.  Do not use a reported lost/stolen permit/RFID tag as you may be fined, booted, or subject to disciplinary action by the Dean of Students.  Please contact our office and make arrangements to return the permit.


What do I do if I find a permit/RFID tag that is not mine?

Do not display it on your vehicle, please turn in the permit(s) to our office immediately. Use of a permit/RFID tag that has been reported lost/stolen is strictly prohibited.  Your vehicle may be booted and you will be referred to the Dean of Students for disciplinary measures.


I wasn’t able to get the parking permit I wanted.  A friend of mine no longer needs theirs and offered to give/sell it to me.  Can I keep it and use it?

No.  The only person who may use a permit is the individual to whom the permit was issued.  All permits are non-transferable between customers/accounts.  If you are caught using a permit other than your own, you will be cited.


What if I need to park close to drop off items or unload my vehicle?

Loading/Unloading zones are designated throughout campus. You may obtain a pass at either of the entrances on University Avenue or in our office.  The pass will be valid for a maximum of 30 minutes and may be used only in the loading/unloading (yellow zones). You must activate your emergency flashers while using a loading zone.

 

I am not registering for classes next semester or I am an employee who will be ending my affiliation with the University.  What do I do with my parking permit?

Students may return their parking permits to our office for a pro-rated refund.  The refund amount is determined by the monthly usage of the permit as well as the amount that has been paid towards the permit purchase.

Employees may return their permits to Human Resources upon clearance.  Human Resources will instruct Financial Services to terminate payroll deduction, if that was the method of payment.  If payment of the permit was made at the Bursar’s, a pro-rated refund will be issued.

Miner Village residents may return their permits to the Miner Village Office.  A pro-rated refund will be issued based upon the monthly usage of the permit as well as the amount that has been paid towards the permit.

 

What if the zoned lot I park in normally, is full?