| Service | Cost | Training | FAQs | Policies | Support | |
My UTEP Portal Services
This in-house website, portal, connects students to all their online services in one convenient location. Your UTEP account, username and password, connects to your Live Mail e-mail, WebCT, Goldmine, mSpace, My Status and Wiki services. The portal also displays your My Home modules which include student information such as: Student identification number, address, classification, preferred e-mail address, semester schedule, G.P.A. , administrative holds, Print account allotment and credit purchase, announcements, classifieds, Miner Mobile Campus enrollment and more. Online Services allow students to attend a loan workshop, enroll in an emergency loan, installment tuition program, book loan or purchase a parking permit. Other links on the My.UTEP.edu portal give students access to enrollment information, class schedule, academic calendar, faculty, staff, department and student directories, and special/emergency outage announcements.
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Access to multiple university systems for faculty, staff and students
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| There is no cost for students who are fully admitted or registered. Admission must be complete and active to access these resources. Students may activate their account online at http://my.utep.edu/ at the “Get your UTEP account here” link. For personal assistance, students may visit in person at the Information Technology Department, Student Technology Support Center at room 300 in the Library or call 747-5257.
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| Students may visit the Student Technology Support Center to get hands-on training. The center is open Monday through Friday from 8 am to 5 pm. For telephone assistance, students may call 747-5257 Monday through Friday 7 am to 8 pm and Saturday 9 am to 1 pm.
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What is my username? A student’s username is the beginning part of their e-mail address, such as username@miners.utep.edu. Usually in the form of first initial, middle initial and last name together with no spaces.
Where can I find my I.D. number and online services? Log in to the portal and click on ‘My Home’ on the orange bar and locate the ‘My Student Information’ module to view your student information. We are not allowed to release your I.D. number for security.
Why does Webmail display error “Server unavailable”? Students only have access to Live Mail. Webmail is strictly for faculty and staff.
How can I reset my password? Please click on ‘Change Password’ below the Sign On button at http://my.utep.edu and verify the password meets requirements. If unable to perform this, please call us at 747-5257.
I’m still not able to log in and my username and password are correct. What do I do? Please refresh your Internet browser page. Also, reset your cache (temporary Internet files) and cookies. Close/quit your Internet browser and re-launch it to try again. If further issues with access persist, please contact us at 747-5257.
If your question was not answered, please submit your question to helpdesk@utep.edu.
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| Student’s who are admitted, registered or within one year of their last attendance may utilize these online services. Due to security reasons, if your account is disabled, please call us at 747-5257 to reactivate your account for registration or transcript purposes. The reactivation will only be for ten (10) business days and you may not change the password. For further information, please visit:
UTEP e-Mail Policy, Information Security Policy and Privacy Statement.
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Student Technology Support Center (STSC)
Location: Library room 300
Email: helpdesk@utep.edu
Phone number: EXT 4357 (in-campus) or (915) 747-5257 (off-campus)
Phone Hours: Monday-Friday 7:00 am-8:00 pm
Saturday 9:00 am-1:00 pm
Sunday Closed
Lobby Hours: Monday-Friday 8:00 am-5:00 pm
Saturday-Sunday Closed
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