Dear UT FLEX Flexible Spending Account (FSA) participant:
As a UT FLEX participant who elected the PayFlex card, we are writing to let you know about a change in how your PayFlex card can be used. Today, when you use your PayFlex card, the transaction is automatically processed as a credit card transaction against your pre-funded Annual Enrollment Health Care Reimbursement Account (HCRA) election. Beginning April 1, 2013, due to recent changes in federal regulations, merchants may choose to process flexible spending account purchases as “debit” transactions, which require a Personal Identification Number (PIN), rather than processing your UT FLEX account purchases as credit card transactions.
UT FLEX participants who have a PayFlex card will need to have a PIN to use the card at merchants who choose to process transactions as a debit rather than as a credit. PayFlex has provided a list of Frequently Asked Questions (FAQ) about this change, which includes information about how to get a PIN (by calling Card Services on or after April 1, 2013), what to do if you forget your PIN, what to do if you have more than one PayFlex card, and more.
Please note: PayFlex cards on file at Express Scripts (to pay for mail order prescriptions) will continue to be processed as credit card transactions against your available balance. Therefore, a PIN is not required to obtain your prescription medications through the Express Scripts mail order system. However, other merchants, including retail pharmacies, physician offices, dental offices, etc., may require your UT FLEX transaction to be processed as a “debit.” A PIN will be required to complete transactions being processed as debits.
If you have additional questions about a PIN being required for some UT FLEX debit card transactions beginning on April 1, 2013, or about your UT FLEX account, please contact PayFlex Customer Service at (866) 887-3539.
Office of Employee Benefits
UTEP Employee Assistance Program
Deer Oaks EAP Services and UTEP partner together to bring you free confidential help!
This EAP program is for all eligible full time faculty, staff, retirees or family member who are experiencing problems in their lives. The EAP offers confidential assessment, referral, and follow-up service to UTEP employees and their immediate families. Professionally trained counselors are available to employees, to help them assess their needs, and to make appropriate referrals to resources in the local community. In addition, supervisory and management personnel can seek counsel on managing difficult employee situations and making appropriate employee referrals to the EAP.
To read Deer Oaks EAP Services Newsletters for the new year click the following links:
For more information:
Contact the EAP 24 hours a day, 7 days a week at 1-866-EAP-2400
Visit the EAP website at www.utepeap.com
For password please contact Human Resource Services at (915) 747-5202
Contact Human Resource Services (915) 747-5202 in the Administration Building, Room 216