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Student Email

Student Email header

UTEP's student email is Microsoft Office 365.  Your @miners.utep.edu account is two separate accounts: your UTEP @miners email account (Office 365) and your personal Microsoft account for accessing your OneDrive web file storage (OneDrive.com).

Your UTEP email is the official means of communication with all UTEP entities including Admissions and Registration, financial communications such as Scholarships and Financial Aid, Goldmine, Blackboard, and your faculty. All UTEP students are provided with an @miners.utep.edu Office 365 email account. Students inbox storage is 25 GB and attachments can be up to 25 MB. Calendars and contacts remain part of your email account.

Benefits / Features

Access these additional services by logging on to your new Microsoft account:
  • Messaging, file sharing, and other Microsoft services
  • Browser-based versions of Word, Excel, PowerPoint and OneNote

Get ready for the upgrade

Office 365 does not support Internet Explorer 6 or 7 or Outlook 2003.  Install a newer version of Windows or Office - both downloadable free for students at UTEP.onthehub.com.  (or the TSC Computer Clinic can install for you at no additional charge).

Activate your UTEP email account

To activate your @miners email account login to MyUTEP with your UTEP username and password and click on the Office 365 link and follow the instructions. Once your account is activated you can access your email from MyUTEP.
Setting up your Security Questions allows you to reset a forgotten password at any time from any computer with an internet connection. To set up your questions log in to MyUTEP and go to the My.Home tab. Click on the Security Questions button and enter your questions.   Security Questions button  
If you are unable to activate your account or need assistance resetting your password because your Security Questions were not set up, please contact the Technology Support Help Desk at 747-5257 or visit the Technology Support Center in Library room 300. Please note that password resets affect both your MyUTEP login and all services that link from there (including email, Goldmine, etc).

Your personal Microsoft account is no longer managed by UTEP. Please add the requested security information to make it easy for you to reset your Microsoft password. Reset the password for your personal Microsoft account at https://account.live.com/ResetPassword.aspx

Support

Click here to watch all video tutorials for configuring student email on your computer or mobile device


View YouTube videos or download PDF instructions for configuring your student email to mobile devices

Set up Apple Mobile Devices using POP (PDF) (Video)
Set up Apple Mobile Devices using Exchange (PDF) (Video)
Set up Android using POP (PDF) (Video)
Set up Android using Exchange (PDF) (Video)
Set up MacMail using POP (PDF) (Video)
Set up Outlook for Mac using POP(PDF) (Video)
Set up Outlook for Mac using Exchange (Video)
Set up Outlook for Windows using POP (PDF) (Video)
Set up Outlook for Windows using Exchange (PDF) (Video)

FAQs - Get answers to the most frequently asked questions at Solutions - Student Email. Just log in with your UTEP username and password.

For any other student email questions, issues, or for additional assistance, enter details at Request Help - Student Email.

Cost

There is no charge for this service.

Policies

Email Policy

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