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UTEP
Video Surveillance

System Requirements Title
The camera surveillance system includes any video camera surveillance system used for the purpose of viewing and/or recording video images on UTEP property.

Basic Service
• Installation and troubleshooting camera endpoints
• Installation and troubleshooting camera software
• Live video feed review

Optional Services
• Audio
• Day/Night
• Exterior Access
• Relay
• Pan
• Tilt
• Zoom
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Support 
IT Customer Support Services
Service Desk Plus online
• Email: servicedesk@utep.edu
• Phone: 915.747.5347

How do I order service?
Contact your Technology Implementation Manager (TIM)

Which cameras are supported by the video surveillance infrastructure?
Most Axis camera are supported. A complete list of cameras is available from IT Customer Support Services.

I have a camera system. How do I connect to the campus infrastructure?
Contact IT Customer Support Services for a setup consultation.

How long do you keep video?
Recorded data is retained for 30 days.

Who should I contact if I need video recovered?
University Police Department
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Cost 
$2,000 - average cost/basic camera
$200 - annual fee/camera




MAIN SUPPORT:

Technology Support Help Desk
Phone: 915.747.4357 (HELP)
Email: helpdesk@utep.edu
Website: helpdesk.utep.edu


Technology Support Help Desk


Software Workshops


On demand software with my apps


Online software tutorials
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In the event of a major system outage, please contact us at (915) 740-2001