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Troubleshooting Password Reset Related Issues

Beginning on January 2, 2017, UTEP account passwords may be reset requiring you to select a new password.  UTEP will be requiring stronger passwords and will be enforcing password expiration on an annual basis to protect not only your account but University Information Resources. 

We highly recommend that you change your password prior to January 2, 2017.

For information on creating passwords, please click on this link: "Best Password Practices"

Once you reset your password you may be prompted to enter your new password in Outlook or your mobuile devices.  If you use the wireless network "UTEPSecure" and are having issues accessing the wireless network, please click on one of the links below for your device's operating system.  If you continue to experience issues please contact the HelpDesk at (915) 747-4357 or helpdesk@utep.edu OR the Information Security Office at security@utep.edu.