The Access Control Shop issues keys and resets and re-pins locks for buildings and occupants across campus. The shop also designs complete key systems for buildings and oversees key signature authority for The University’s colleges, schools and departments. The Key Services Team is here to help provide a secure environment for The University’s students, faculty, staff and their property.
To access our official access policy, click here.
Submit an access request through our Service Desk. Your request will automatically route to the designated space steward, who must approve the access.
After your request is approved and processed, you will receive an email confirming the pick-up date. You have 5 business days to pick up your key. Individuals who will have keys assigned must appear in person at the Access Control Shop office between 9:00am and 4:00pm, Monday through Friday, to pick up their keys.
When picking up keys, bring along:
All keys assigned by the Access Control Shop are the property of The University of Texas at El Paso. You may return keys in person, place them in the key return box, or mail them. When returning keys, go to the Access Control Shop office service counter where you picked up your keys and a staff member will assist you. Please note: a designated representative may return your keys, but this is not recommended in order to ensure your records are cleared properly.
The individual with the key assigned must appear in person at the Access Control Shop. If the key is imperfect or broken, bring all pieces and your UT photo ID and we will replace it. If you do not have all the pieces, you will need to request a new key.
If your key is lost, a police report must be filed. The process for a replacement in these cases is the same as requesting a new key.
Contractor keys are authorized temporarily for contractor use by The University's Project Management teams. Contractors who need to obtain building keys must contact the project's respective project manager or construction coordinator and request that he or she submit a Contractor Key request. Contractor keys remain the property of The University and are distributed for temporal use only; they must be returned when the project work is completed.
Per University policy, students who are not employees cannot be granted access, with the exception of student accessible areas (i.e. classrooms and certain labs) equipped with electronic access systems. To request this type of access, submit a student access request through the Service Desk.
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