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Security Incident Response

If you suspect a system is compromised, believe an intrusion has occurred, or believe sensitive information has been placed at risk, please contact the Information Security Office as soon as possible at 747-6324 or email us at In order to expedite the investigation please provide as many details about an incident as possible. If you suspect a crime is being committed, please contact the UTEP Police Department at 915-747-5611.

Basic Service
• Detailed report of findings
• Recommendations

If criminal activity is detected, the Information Security Team will contact the appropriate law enforcement offices.
Information Security Office
Phone: 915.747.6324

1. I think my computer has been hacked, what do I do?
Contact the Information Security Office as soon as possible at 747-6324 or at Be prepared with information - such as when you believe an intrusion occurred, why you think your computer may be compromised, and whether you noticed any new problems with your computer.

2. My firewall logs show that I’m being attacked, what can I do?
Send email to with your IP address, the IP address of the computer that is attacking you, and a copy of your firewall log.
Information Security Office

NOTE: This list is intended to provide a basic reference for complying with Information Security policies. This list represents a portion of all applicable ISPs and is not intended to be all inclusive.


Technology Support Help Desk
Phone: 915.747.4357 (HELP)

Technology Support Help Desk

Software Workshops

On demand software with my apps

Online software tutorials

In the event of a major system outage, please contact us at (915) 740-2001