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Document/Box Retrieval Guidelines

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Forward all requests for document pick up or retrieval to Records Management at


Request received Thursday, Friday and Monday (prior to 1:00 p.m.) will be processed and delivered on Monday’s between 3:00 and 5:00 p.m.

Those received on Tuesday, Wednesday and Monday (after 1:00 p.m.) will be processed and delivered Wednesday’s between 3:00 and 5:00 p.m.


Contact Records Management via email once the documents or boxes are no longer needed. Pick up times are referenced in the retrieval schedule. Documents should not be returned though the campus mail system.

Emergency Retrieval Request

Emergency request represent an “audit or legal” issue. These requests must contain the approval of the department head or supervisor. Approved request will be delivered the same day.

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  • The University of Texas at El Paso.
  • 500 West University Avenue,
  • El Paso, Texas 79968
  • (915) 747-5000